When you think of the millions of guns Ruger has made, followed by the fact that the computer age is still in it's infancy, you can't expect them to have had the time & money to convert all the records to a computer file. They have to pay the staff to take the time to do the records search 'the old way' and it costs $$$ to do so.
As mentioned above, the computer records are not as up to date as we'd like.
